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How gameturbo Handles Your Privacy

We collect only what we need to run your account, process your payments through bKash, Nagad or Rocket, and keep your wallet secure.

Data ProtectionAccount SecurityPayment PrivacyCookie TransparencyYour Rights
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gameturbo How gameturbo Handles Your Privacy
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have questions about how we handle your information, or you want to make a data request, we have multiple ways to get in touch. Our support team handles privacy queries with the same priority as account issues, so you do not need to wait in a separate queue. Reach out through whichever channel suits your situation.

Live Chat Open live chat from any page on the site. Mention your privacy query and the agent will route you to our data handling team, who can pull up your account and walk you through any changes or deletions you need.
Email Support Send your privacy request by email. Include your registered phone number and a brief description of what you need — data export, correction, or deletion. We acknowledge within one working day and act on straightforward requests quickly.
Account Settings Some privacy actions you can handle yourself. Head to account settings on your phone or desktop, where you can update contact details, review connected payment methods like bKash or Nagad, and toggle marketing communication preferences directly.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We designed our data practices around the principle of collecting only what is necessary and keeping it only as long as we need it. Below are the specific areas that matter most to your account security and your rights over personal information. Each area describes what we do, why, and how you can take action.

Encryption in Transit All data moving between your device and our servers is encrypted using industry-standard SSL. Whether you are logging in on a Dhaka commute or submitting a Rocket withdrawal, the connection stays protected from interception by third parties.
Cookie Usage We use cookies to keep you logged in across sessions, remember your language preference, and understand which parts of the site you use most. You can clear cookies from your browser settings at any time, though this will log you out of your current session.
Account Security Your account is protected by a one-time password sent to your registered mobile number each time you log in from a new device. This OTP step ensures that even if someone obtains your password, they cannot access your wallet or transaction history without your phone.
Data Retention We keep your personal data for as long as your account is active plus a reasonable period after closure to handle disputes or comply with legal obligations. Once that window closes, we anonymise or delete the records so they can no longer be linked back to you.
Third-Party Sharing Your data is shared only with payment processors like bKash, Nagad, and Rocket to complete transactions you initiate. We do not pass personal details to advertisers. If law enforcement makes a lawful request in your jurisdiction, we may disclose limited data as required.
Your Right to Request Changes You can ask us to correct inaccurate information, export a copy of your data, or delete your account entirely. Submit any of these requests through live chat or email. We verify your identity via OTP before processing, and aim to complete standard requests promptly.

Common Questions About Your Data and Privacy

These are the questions our support team receives most often about data handling. If your question is not covered here, reach out through live chat or email and we will give you a direct answer.

We collect your name, email, phone number, and the payment details you enter for bKash, Nagad, or Rocket. We also record device and browser information to protect your login. Nothing beyond what is needed to run and secure your account.

Your phone number is required because we use OTP verification to secure every new-device login. Without it, we cannot protect your account from unauthorised access. The number is never shared with marketers or sold to third parties.

Open live chat or send an email asking for a data export. We will verify your identity through a one-time password to your registered number, then prepare a downloadable file of your account data and transaction history for you.

No. We do not sell, rent, or pass your personal information to advertising networks. Data is shared only with payment processors to complete your transactions and, if legally required, with authorities in your jurisdiction under a lawful request.

After you request closure, we retain data for a limited period to handle any pending disputes or comply with legal obligations. Once that window ends, your records are anonymised or permanently deleted so they cannot be traced back to you.

Cookies keep you logged in, remember preferences like language, and help us understand site usage patterns. They do not track you across other websites. You can delete cookies through your browser settings at any time — just know it will end your active session.

We store only enough payment reference data to link deposits and withdrawals to your account. Full card or wallet credentials are handled by the payment processor directly. We never hold your bKash PIN or Nagad account password on our systems.

Go to account settings and update fields like your name or email directly. For changes to your registered phone number or payment method, contact support through live chat — they will verify your identity via OTP before making the update.

The protections described here apply to all users regardless of location. However, access to our services depends on local law and eligible regions. If regulations in your area restrict certain features, those limitations are separate from how we handle your data.

We notify you through email or an in-account message whenever we update this policy in a way that affects how your data is used. Minor wording changes may not trigger a notification, but the updated date at the top of the policy page always reflects the latest revision.

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